Relay G10 wireless systems receive a safety recall from Line 6 over fears the systems are becoming dangerously hot during recharging. Social media complains Line 6 has waited too long and is doing too little to address the situation…
Relay G10 Wireless Recall
Line 6 has issued a safety recall on the following Line 6 wireless systems: Relay G10, Relay G10S, and Relay G10T. Anyone who’s purchased one of these systems prior to February 2020 should head over immediately to the Line 6 website and install the latest firmware update, which will solve the overheating issue.
Cases of “extreme overheating” have been reported, obviously a scary prospect. We’ve all read stories of overheating mobile phones catching fire; we can’t help but wonder if this is the “extreme overheating” Line 6 is referring to?
UPDATE: Since this post was published: Line 6 has been in touch to tell us that in the four reported cases the overheating of the battery “caused the top of the unit to break and separate”. According to Line 6, there have been no incidences of fire or burning caused by this issue.
Introduced at NAMM in 2016, the Line 6 Relay G10 was advertised as “The Easiest Guitar Wireless Ever”. The transmitter charges from the receiver with a simple dock. It’s this charging dock facility which is causing the problems.
USB Charging Cable goes in the trash…
Also affected is the Relay G10T USB Charging Cable. If you’ve bought one of these… Well, basically you need to stop using it. If you can prove to Line 6’s satisfaction that you’ve destroyed it – how is left to your imagination – Line 6 will give you a refund.
The Line6 Relay G10T USB Charging Cable (an optional accessory not included with Relay G10, Relay G10S, or Relay G10T), which may be used to connect a G10T transmitter to a powered USB port, can also contribute to extreme overheating in the transmitter. The Relay G10T USB Charging Cable cannot be repaired and the concern cannot be remedied by a firmware update to other Relay G10 products. If you purchased a Relay G10T USB Charging Cable, please discontinue using it. Owners of the cable who provide satisfactory proof of its destruction will receive a refund.
Too Little Too Late?
Without a doubt, this is a potential PR disaster for Line 6, although unquestionably we applaud their decision to issue a safety recall. The disgruntled comments on Line 6’s Facebook page, however, tell a rather different story…
Judging by the user comments responding to Line 6’s Facebook post, it appears the charging issues have been ongoing now for months; Line 6’s response to quietly withdraw stock from retailer’s shelves. Furthermore, long-term owners of Relay G10 systems are facing greater disappointment and poor service from Line 6.
Long-term users are reporting battery life now down to as little as a few minutes after a charge, as well as the widely reported hot-charging issue. Disappointingly, it seems, Line 6 has chosen not to extend support to warranty expired units; those with faulty transmitters are forced to buy new replacements.
We’d urge Line 6 to make good with their users; it seems clear that all the battery life, overheating and charging issues are down to a design flaw. Granted, the Relay G10 wireless isn’t the most expensive system in the world, but it shouldn’t be rendered junk after just a few years. Are you a G10 user? What’s been your user experience? Let us know in the comments below.